Data (Privacy) Protection Management
-Information our company collects
-Usage of the information,
-Amendments time to time
-Queries, complaints and contact information
Information we collect
The information collected by IGL are through various methods and sources that include, information provided by lead providers, clients and also information derived from customer surveys and general feedbacks. The information we generally collect include name, contact information, identification information along with the performance of our services in moving and relocation. Actions such as recording our calls to or from our client service representatives for the uses of accuracy, performance reviews, training and general quality assurance.
Information usage, retention & disposal
The information we collect is used to aid and complementing the provision of our services, mainly (customer service, accounting, billing and collection) and will be retained for the same purpose. The data will not stored for more than 3 years in shipment files. We archive all physical files on yearly basis, keep in safe custody at our warehouse for a period of 3 years and then suitably dispose after shredding papers.
IGL does not share any form of information to any third-party members except as disclosed in this policy. We may provide such personal information to IGL subcontractors and professional advisers (who are bound by privacy obligations) only to aid IGL to use disclosed herein.
The personal information we collect are stored in a combination of both paper and electronic files. This information is protected by appropriate security measures exercised by our IT dept.
Individuals may contact the IGL HR/ IT Dept to review their personal information stored in our files. Appropriate corrections will be made if any form of inaccuracy or error is found in the personal information of the individual.
The various websites may contain links that lead to other websites. We encourage you to read the privacy statements of these other websites as the policies may differ from our privacy policies.
Amendments may occur time to time and if these amendments’ affect our way of handling personal information, IGL will obtain consent.
Queries, complaints and contact
Should you have any issues or doubts concerning the accuracy of any data or information either personal or otherwise, kindly notify our privacy officer at firstname.lastname@example.org